In various TV broadcasts Vara’s program ‘Kassa’ gave attention to the large number of complaints that the Consumer Authority and the Ombudsman had received about telecom company Pretium. In the broadcast Kassa handed over a ‘few kilos of complaints’ to the State Secretary, but did not provide Pretium with a copy of these complaints. However, in the studio Pretium was given the opportunity to give a reaction, but Pretium decided not to.
As a result of the broadcasts Pretium initiated preliminary relief proceedings against the Vara. Pretium won the proceedings on most points. Partly because prior to the broadcast the Vara had not reported the fact that [Read more…] about A Few Kilos of Complaints